FAQ: WHIO TV & Radio

Q: I am hearing Spanish language or sound on Channel 7 that is not matching with what’s happening on the screen. What should I do?

A: Every TV set has something called “Second Audio Channel,” or SAP that is designed for people who speak Spanish or those who are sight impaired. You might have clicked the button by mistake. Check your remote control for a button that says SAP or “Second Audio” and press it until you hear normal sound. You may have to click the button a few times. If you’re still having problems, you can easily Google your TV brand and “SAP” and find out how to disable it.

Q: I watch Channel 7 with an antenna and either the station is blanking off and on, or not coming in at all. What should I do?

A: We get this question quite often, so you’re not alone. Sometimes your antenna may not be positioned correctly, has been moved or some of your connections are loose. First check all of them and try moving your antenna higher up and as close to a window as possible. Then “rescan” your TV channels. Did you know that just rescanning your TV for local channels may fix this problem most of the time? You may have to try your antenna in a few places.

Q: I am looking for a TV antenna. What should I do?

A: You can purchase great ones in many places now including Target, Walmart and your local Best Buy. Antenna’s Direct sells the top rated indoor model for under $40. You can even find good ones cheaper, down to about $15.

See this link for what’s regarded as the top rated indoor TV antenna that’s the size of your ipad.

https://store.antennasdirect.com/ClearStream-Eclipse-Digital-TV-Antenna.html

Q: I watch Channel 7 with a cable TV provider and it’s not coming in. What should I do?

A: Most of the time this is an issue with your provider. A little troubleshooting could go a long way. First check to see if you can receive other stations. If so, that means your service is working but there may be a problem with Channel 7. If you’re still having problems, we encourage you to call your TV provider. They may not be even aware there’s a problem, so reporting it helps everyone!

Spectrum Cable 1-833-267-6094

DirecTV 1-800-531-5000

Dish Network 1-800-333-3474

Q: What are different ways I can watch Channel 7?

A: Did you know that it’s free to watch Channel 7 with a simple antenna? You can purchase common indoor ones on Amazon.com or Best Buy that look good in your home, are easy to connect, and allow you receive dozen’s of channels for free.

You can also purchase CBS All Access on a Roku, Amazon Fire TV, or Apple TV device for $5.95 a month which includes a 24 hour live feed of WHIO TV. You can use this without cable or any other service. Just an internet connection will work. Many newer televisions have the CBS app already installed on the TV.

You can also subscribe to internet only TV services like YouTube TV, AT&T TV Now, Fubo TV, and others. Check out cordcuttersnews.com for full reviews and links to each of the services. Also check suppose.tv and select CBS to check prices on all services.

Lastly, you can subscribe to Spectrum Cable, DirecTV or Dish Network for a service. These are typically more expensive than other options, but offer reliable service and a good variety of entertainment.

Q: How do I contact Channel 7 to report an issue not covered above?

A: Please call 937-259-2111. Wait for the message to tell you which button to press to report a problem with WHIO-TV Channel 7.

Q: I have a news tip. Where can I submit it?

If you have a breaking news tip, please send an anonymous email to newsdesk@cmgohio.com This email box is monitored 24 hours a day and all tips are regarded as anonymous.

Q: How do I get my school or businesses added to the winter closing list.

A: Due to security reasons you must pre-register at whio.com/schoolwatch. It can take several days to get activated in the system and pre-approved. This means if you are not registered you will not be able to get a closing on that same day. Please see the page for complete information.

Q: I am having a hard time picking up WHIO Radio, 95.3 and 101.1FM The Eagle or K99.1FM. What’s happening?

A: Several times a year changes in the upper atmosphere create signal issues with radio stations. Usually, if you just wait about 30 minutes the issue will clear itself up. This tends to happen around sunrise and sunset during the warmer months.

Did you know that you can listen to any of our radio stations on any phone or device? Simply download the WHIO app, K99.1FM app, The Eagle Dayton app, iheartradio.com, tuneinradio.com, Audacy.com. It’s everywhere! Your favorite radio streaming service has all of our stations so please find us and bookmark us!

Cox Media Group